Google Amazon Feud affects Customers

Четверг, 07 Дек, 2017

Fire TV owners, I hope you don't enjoy watching much YouTube, because the app is about to disappear from your device.

Google's referring to the fact that Amazon doesn't sell the Chromecast and Google Home, doesn't make Prime Video available to Google Cast users, and stopped selling subsidiary Nest's products last month.

Google and Amazon have been in discussions for a long time to try and have a more mutually beneficial relationship, but it sounds like it hasn't been going well.

Both companies should reach at an agreement and resolve these issues to avoid inconvenience to consumers.

In September 2017, Google removed YouTube from the Amazon Echo Show. But in this case, Google appears to have had a legitimate gripe about the way the Echo Show displayed YouTube.

Google blocked YouTube access via the Echo Show, Amazon's smart speaker with a touchscreen, on Tuesday and will stop supporting YouTube on Amazon's Fire TV set-top box on January 1.

In a statement, a YouTube spokesperson said: "We've been trying to reach agreement with Amazon to give customers access to each other's products and services".

The dispute stems from YouTube's recent rollout of the Amazon products, which Google said lacked several features users came to expect.

Amazon seems to refrain from selling Google products that compete directly with its own, such as Amazon Echo range (which compete with Google Home) and Fire TV (which compete with Google's Chromecast).

It's a classic example of two companies fighting very publicly at the expense of the customer.

Of course, Google is taking this quite personally and has blocked Amazon from implementing Alexa commands into its YouTube app due to a violation to the Ts & Cs.

In response, Amazon said Google had set a "disappointing precedent". Despite this, Amazon managed to reinstate YouTube on the Echo Show in November, according to Voicebot.

For Google, however, the loss of revenue from Amazon's website, and the minor inconvenience of Amazon apps not casting is nearly inconsequential.

Google is pinning the blame on Amazon, and of course, Amazon has released a statement which points the finger the other direction.