HP Recalling Laptop Batteries Worldwide Due to Overheating and Fire Risk

Saturday, 06 Jan, 2018

HP is recalling lithium-ion batteries for its notebook computers and mobile workstations after learning they may pose burn and fire hazards.

Hewlett-Packard has issued a recall for some HP laptop and mobile workstation computer batteries.

The batteries were issued between December 2015 and December 2017 either with the laptops, or as accessories and replacement batteries for them.

HP has a full list of the affected laptops on its battery program website.

HP went on to say that it would pick up the tab for authorized technicians to replace the batteries because many "are internal to the system, which means they are not customer replaceable".

"HP's primary concern is for the safety of our customers", a company statement read. Battery Safety Mode will discharge the battery and disable future charging until the battery is replaced.

HP also encouraged customers to visit their dedicated page, HP.com/go/batteryprogram2018, for more information or call HP toll-free at 888-202-4320 from 8 a.m.to 7 p.m. CT Monday through Friday.

The recall is only for the battery, not the computer itself. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode".

HP's primary concern is for the safety of our customers.

HP has set up a recall site and released a BIOS update.

In contrast, in the United States, eight incidents involving overheated batteries and an incident resulting in injury were reported.