Smartwatch maker Garmin hit by outages after ransomware attack

Sunday, 26 Jul, 2020

Garmin (GRMN), the Global Positioning System and wearable device company, says a widespread blackout has left its fitness devices, website and call centers offline for more than 24 hours in what may be a ransomware attack.

"We are now experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time", Garmin posted on its social feeds yesterday. In the aftermath, Garmin's website, the online Garmin Connect service, and the company's call centers have been left unavailable. "We are working to resolve this issue as quickly as possible and apologise for this inconvenience". Currently, reports suggest that the outage may have been caused by a ransomware attack. As time goes on and with customers likely becoming more frustrated with the company, the desire to pay up and take back control will grow.

The company's website and the Twitter account say, "We are now experiencing an outage that affects Garmin.com and Garmin Connect". It has been updated to reflect that BleepingComputer now has confirmation from a source familiar with the ongoing investigation that Garmin's network was indeed hit by the WastedLocker ransomware.

Telecom, Argentina's largest telecommunications company, has fallen victim to a ransomware attack in July 187.

ZDNet states flyGarmin, the web service supporting Garmin's aviation navigational devices, was likewise shut down. However, as per the Taiwanese website iThome, the Garmin IT staff has sent a memo saying that the servers of the company have been compromised.

No, it's not just you.

Garmin confirmed the outage on its website, but has not shared any information on the cause.

Smartwatch maker Garmin's website, Connect app, and call centres are down as the company is said to be grappling with the aftermath of a ransomware attack. Garmin users have been sharing helpful workarounds for getting your latest workout data properly synced third-party fitness apps like Strava or Training Peaks.

Garmin's Taiwan factories have reportedly closed generation traces yesterday and now while the organization attempts to unpick the ransomware.