Smartwatch maker Garmin suffers outage after ransomware attack

Monday, 27 Jul, 2020

According to the company, this outage is also affecting its call centres, meaning it can not answer queries from its users. The site has since displayed a page that says, "We are now experiencing an outage that affects Garmin.com and Garmin Connect". In a second tweet, the company said the outage also affected its call centers and it was unable to receive calls, emails and online chats.

Following reports that the company was the target of cyberattacks, the Olathe, Kansas-based multinational technology company said that it is working to resolve the issue and is unable to give an estimate of when its services would resume.

In the meantime, you can go through up on some of our most effective Garmin guides.

Tech news website ZDNet reports some employees say the outage is connected to Wastedlocker, a new strain of ransomware.

Moreover, iThome reported that Garmin's IT staff wrote in their internal memo that its Taiwan factories would remain down for at least two days for maintenance purposes.

Problems for Garmin devices, who remained offline for nearly a day after the company was hit by a ransomware attack.

Garmin has officially only referred to the incident as an "outage".

That being said, ransomware is perhaps the only form of cybersecurity threat with the ability to shut down online services, websites, production lines, call centers, and more. However, in addition to its wearable devices being sidelined, Garmin's flyGarmin web service is also down. flyGarmin is navigational software used by some pilots. For now, it's still not confirmed if its really a ransomware attack and what the hackers want from the company.

The modus operandi of the attackers behind WastedLocker involves compromising corporate networks, performing privilege escalation, and then using lateral movement to install ransomware on valuable systems before demanding millions of dollars in ransom payment.

"We are now experiencing an outage that affects Garmin.com and Garmin Connect".

In February, 2018, a U.S. Navy flight crew over the northeastern U.S. was able to navigate and land their EA-18G Growler using a Garmin wristtop computer: the aircraft suffered a catastrophic failure of its environmental control system at 25,000 feet. Garmin is now dealing with all of those things.