Starbucks stores to close Tuesday for anti-bias training

Friday, 01 Jun, 2018

Starbucks says the afternoon training session is not mandatory - but that employees are "invited and encouraged" to attend.

But its signs say "See you tomorrow" and these customers plan to be back. Starbucks also offered a chance to talk to a few employees that it has selected later int eh day.

"We all have differences with one another, but right now the picture is a lot bigger", Jones said.

"I know that for me, welcoming people in my life starts first with sharing who I am", Common says in the video, according to a transcript.

Police arrested both men for trespassing - but they were let go without charges and Starbucks and police later apologized.

"We've had this conversation among ourselves and customers", said barrista Brianna Grenier.

Starbucks will close more than 8,000 stores nationwide on Tuesday to conduct the anti-bias training.

Starbucks said it will also make its company-commissioned education materials available to those partners.

Since the incident, Starbucks has instituted a "Third Place" policy in which customers are "welcome to use Starbucks spaces, including our restrooms, cafes and patios, regardless of whether they make a purchase".

"We've opened stores in Ferguson, Bedford-Stuyvesant, Englewood, Oakland, throughout America, where traditionally a brand like Starbucks is not located".

In addition, they settled with the city of Philadelphia for a symbolic $1 each and a promise that a $200,000 fund will be established to promote entrepreneurship among high school students.

Coffee chain Starbucks has shut all 8,000 company-owned branches in the USA for an afternoon to carry out "racial bias" training. At a press event on the South Side, Arron Muhammad, proprietor of Akhirah's Praline Candy and Coffee House, put it this way: "I was raised to believe that we want to treat people the way we want to be treated and it has nothing to do with color".

Up to 180,000 employees at Starbucks locations and headquarters were trained from a "tool kit" hoping to 'focus on understanding prejudice and the history of public accommodations in the United States'.

Media captionStarbucks staff are getting "unconscious bias" training, but what is it?

Starbucks Corp appealed to customers for forgiveness, saying its behaviour toward two black customers last month had been reprehensible.

"I like that they're taking the initiative to do that", Tavares said.

Starbucks executive vice-president for USA retail, Rossann Williams, said that the training "isn't a solution, it's a first step".

Starbucks corporate officials said it will share the racial-bias curriculum with the licensed stores.