As reports of the disgusting experience that CD Projekt Red's Cyberpunk 2077 has been on PlayStation 4 and Xbox One consoles (at least), the developers at CD Projekt Red apologies in a statement, where they also offered a refund for those who are not satisfied with the game.
Last week, CD Projekt Red announced that 8 million gamers had pre-ordered Cyberpunk 2077 ahead of launch, and that profits had already surpassed the game's development and marketing costs.
A hotfix addressing multiple issues, including the Cyberpunk 2077 braindance sequences triggering epileptic seizures, released last week, and the statement said another should release before December 21.
Cyberpunk 2077's missions and characters have consistently garnered praise amidst the launch controversy.
This new report of refund denials follows earlier reports that Sony had been offering Cyberpunk 2077 refunds to some players, however it seems like actually managing to get a refund is an arduous process that requires hours on the phone and lots of support escalations. In an official statement, CDPR issued an apology assuring fans that they'll improve the game's overall experience.
CD Projekt Red
First and foremost, joint-CEO Adam Kiciński admitted in his opening statement that "After 3 delays, we as the Management Board were too focused on releasing the game".
Request a Refund for a Digital PlayStation Game (Good Luck) To request a refund for a digital purchase from the PlayStation Store, visit Sony's refund request page. However, if you purchase a game through GOG, CD Projekt's own platform, refunds are possible within 30 days of buying. The studio admits that the patches won't make Cyberpunk 2077 match next-gen console graphics. In addition to this, there are also two "large" patches scheduled for January and February 2021, respectively. If you purchased a physical copy, you should try to request a refund from the retailer you purchased it from.
This is a huge blow to a game that many people felt was going to be revolutionary, but it also once again proves that no game, no matter the hype or the developer, should be launched until it's ready.
Customers on Xbox have reportedly had an easier experience given Microsoft's more relaxed refund policy which claims refunds can be given when there are "extenuating circumstances", which the current Cyberpunk 2077 situation might fall under.
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